FAQ


Entering a Prize Draw

Why do you need to register?

Registering for Prizeo makes it easier for you to use the site in the future. Once entered, your details will be securely stored and you will not need to enter them again. When signed in, you can view your profile at any time to track the Prize Draws that you have entered, or to edit any of your account details. By submitting your email address it also means you will receive the Prizeo newsletter, which will keep you up-to-date with Prize Draws that might interest you, and other news. There is an option for you to opt out of this if you do not want to receive it.

Are there age restrictions for entrants?

Yes. This campaign is open only to donors and their guests 21 +. US residents only please!

How can users pay for voluntary donations?

All major credit and debit cards are accepted. Any additional fees will be clearly signposted on the payment page.

Do I have to pay to enter Tito's Handmade Vodka Prize Draws?

No. Tito's Handmade Vodka operates a ‘no purchase/donation necessary’ policy. Users can enter Prize Draws without donating by filling out a free entry form and mailing it to: Prizeo, 11601 Wilshire Blvd, Suite 210, Los Angeles, CA 90025, ATTN: TITO’S HANDMADE VODKA. Donating will not increase your chances of winning via this type of entry. Entries sent by mail must be received at the relevant postal address specified for entries by the closing date and time for receipt of entries. It is the responsibility of the entrant to ensure correct and sufficient postage is paid. Bulk entries are void and cannot be accepted. Further details can be found in the campaign-specific terms and conditions.

How do winners know if they have won a prize?

Winners will be notified by email shortly after the campaign closes. They must then accept the prize by the deadline indicated in the email in order to be named the winner.

Is payment secure on the sweepstakes site?

Prizeo provides a secure, robust and reliable payment processing service. Upon entry to a Prize Draw, entrants’ payment details are transmitted to Prizeo's payments partner, Stripe. Stripe's systems are Level 1 PCI Compliant ensuring the highest level of security and compliance. www.stripe.com.

What if I don’t like my prize?

All donations are final; Prizeo does not offer refunds or exchanges.

If I am affiliated with the spirits industry, am I eligible to participate in the sweepstakes?

Employees, officers and directors of Tito’s Handmade Vodka, Prizeo US, LLC, The Humane Society of the United States and their respective parent companies, affiliates, subsidiaries, suppliers, distributors, retailers, servers and other alcohol industry participants, advertising, contest, fulfillment and marketing agencies, (collectively, “Promotion Parties”) their immediate families (parent, child, sibling and spouse, and their respective spouses, regardless of where they reside) and persons living in the same households as such individuals (whether related or not) are not eligible to participate in the Sweepstakes.

The Prize Draw

How is the winner chosen?

When you enter a draw you will receive entries which will be displayed in your account after activation. The winner will be selected by Prizeo's Random Number Generator software once all entries for the competition have been entered.

What is the probability of winning?

The probability of winning depends on how many entries are submitted for a particular Sweepstakes. Each entry is equivalent to one chance at winning, and so the probability of winning will be one divided by the number of entries for that Sweepstakes.

My Account

How does Prizeo keep my payment information safe and secure?

The security of your information, transactions is one of Prizeo's highest priorities. Prizeo automatically encrypts your confidential information in transit from your computer to Prizeo's using the Secure Sockets Layer protocol (SSL) with an encryption key length of 256 bits (the highest level commercially available). Once your information reaches Prizeo, it resides on a server that is heavily secured and in an undisclosed location. Prizeo's servers sit behind an electronic firewall and are never directly connected to the internet, so your private information stays private.

How can I change my account settings (such as my profile name, password, email address, and email notifications)?

You can change all of your settings on your profile page.

Can I log in using my Facebook or Twitter account?

Yes. Users can log in using Facebook Connect or Twitter Connect.

What is Facebook Connect?

Facebook Connect is a quick and secure way to create an account with Prizeo. With your Facebook connect you can easily enter Prize Draws, post comments, and "Pick a Friend".

What is Twitter Connect?

Twitter Connect is similar to Facebook connect. It is a quick and secure way to create an account on Prizeo and enter Prize Draws, tweet directly from the Prizeo site, and "Pick a Friend".

What should I do if I’m having problems with the site?

Email Prizeo at support@prizeo.com and provide details about your issue.

Tito's Handmade Vodka Partnership

What does Tito's Handmade Vodka's partnership with Prizeo mean?

Tito's Handmade Vodka uses Prizeo's services to operate this website.